Refund & Returns

14-DAY RETURN POLICY

Product returns are accepted within 14 daysfrom your order delivery date.

To be eligible for a return, your item must be returned new and unused in its original packaging and condition that you received it. 

Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by GearXen in its sole discretion, may not be accepted. Items returned with missing parts, inserts, or packaging will not be accepted under any circumstances.

RECEIVED ITEMS ARE DEFECTIVE, DAMAGED, OR NOT AS DESCRIBED

Please contact us as soon as possible within the 14-Day Return Policy at: support@gearxen.com and we’ll work with you to either arrange a replacement or full refund, with shipping costs covered within 2 business days.

ARRANGING A RETURN

To arrange a return please email support@gearxen.com with your account information, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details so you can use it to ship your product back to our warehouse. 

For non-defective and non-damaged items, return shipping costs are the responsibility of the customerAll returns must be pre-authorized by one of our agents prior to shipping. Contact us prior to returning the item. We will provide you with detailed instructions on our return process as contained within this policy. Items sent back to us without first requesting a return will not be accepted.

ORDER CANCELLATIONS
Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. We dispatch the orders within 24 hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled. We will process the charges/refunds and get back to you as soon as possible.CUSTOMER CREDIT
Once we receive your product in our returns processing warehouse, we will credit your original payment method for the cost of goods within, 1 business week (not including holidays or weekends), provided the product is in new and unused condition.Gearxen is not responsible for returns until they reach our Return Processing Center, or records show delivered by your return tracking number. Please keep your proof of postage and ship your return along with a tracking number from your shipping carrier. We cannot provide a refund or return on a product that does not have proof of delivery. EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, face masks, face shields). We also do not accept returns for dangerous materials, flammable liquids, or gases.

Please email us at support@gearxen.com if you have questions or concerns about your specific item.  RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time.

To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at support@gearxen.com to confirm the return.

  • Return the new, unopened items to us within 14 calendar days of delivery.
  • Simply contact our support team at support@gearxen.com if you have any questions regarding your return.
  • For any product valued over $20 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns or exchanges.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside the designated return process (Please see above for designated return process).

To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at

RETURN ADDRESS:

1309 Coffeen AvenueSte 1200Sheridan, WY 82801United States